ASK IHA

IHA is your key resource for a wide range of health care-related information and services. ASK IHA lists the specific departments or staff members best qualified to help you with your inquiry. For items not listed here, contact IHA's Communications Department at 630-276-5865 for assistance. A staff directory is available by clicking here (password required).

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z 

ACCOUNTING, HOSPITAL
Finance Department: 630.276.5512

ACCOUNTING, IHA
Accounts Payable: 630.276.5532
Accounts Receivable: 630.276.5546

ACCREDITATION (The Joint Commission, AOA)
Cathy Grossi: 630.276.5706

ACTUARIAL SERVICES
Mark Cain: 262.754.1600, ext. 111

ADMINISTRATIVE DATA SUBMISSION
COMPdata Customer Support: 866.262.6222 or customerservice@ihastaff.org 

ADVANCE DIRECTIVES/LIVING WILLS
Cathy Grossi: 630.276.5706

AFFILIATE CORPORATIONS, IHA

IPC Group Purchasing: Patrick Sonin: 630.276.5458
IHA Insurance Solutions: Dianne O'Donnell: 630.276.5872
HealthCare Associates Credit Union: Norma Cantrell: 630.276.5730
Illinois Compensation Trust (ICT): Mike Baiardo: 630.276.5602
Illinois Hospital Research and Educational Foundation (IHREF):
Lori Contreras: 630.276.5404
Sue Kaufman: 630.276.5486
Illinois Provider Trust (IPT): Ed Holzhauer: 630.276.5687
Illinois Risk Management Services (IRMS): Ed Holzhauer: 630.276.5687
Medical Alliance Insurance Company (MAIC): Ed Holzhauer: 630.276.5687

AFFILIATE SOCIETIES, IHA
Anne Stilwell: 217.541.1163

Administrators of Volunteer Resources (AVR): Renna Lemberis: 630.276.5498
Health Care Office Professionals (HCOP): Linn Newton: 630.276.5564
Illinois Association for Healthcare Quality: Cathy Grossi: 630.276.5706
Illinois Association of Healthcare Attorneys (IAHA): Joanne Sommers: 630.276.5506
Illinois Council of Health System Pharmacists: Cathy Grossi: 630.276.5706
Illinois Health Information Management Association: Lori Williams: 271.541.1164
Illinois Society for Healthcare Marketing and Public Relations (ISHMPR): Joanne Sterioti: 630.276.5552
Illinois Society of Healthcare Risk Management (ISHRM):
Teresa Baumgartner: 630.276.5678
Mary Ann Piwowar: 630.276.5656

AFFORDABLE CARE ACT
Patrick Gallagher: 630.276.5496

AIDS
Regulations
Barb Haller: 630.276.5474

ALCOHOLISM AND SUBSTANCE ABUSE
MaryLynn Clarke: 217.541.1154

ALLIED HEALTH PROFESSIONS
Bridget McCarte: 630.276.5843

AMBULATORY SURGICAL TREATMENT CENTER LICENSING BOARD
Barb Haller: 630.276.5474

ANNUAL MEETINGS

AHA (Washington): Kimberly Parker: 202.624.7880 or 202.288.0150
IHA Leadership Summit: Lori Contreras: 630.276.5404
Small & Rural Hospitals: Anne Stilwell: 217.541.1163 and Lori Contreras: 630.276.5404
Volunteer Leadership Retreat: Renna Lemberis: 630.276.5498

ANTI-DUMPING (EMTALA)
Legal Department: 630.276.5464

ANTITRUST
Mark Deaton: 630.276.5466

ASSOCIATION MANAGEMENT RESOURCES (AMR)

IPC Group Purchasing: Patrick Sonin: 630.276.5458
IHA Insurance Solutions: Dianne O'Donnell: 630.276.5872

AUDIT, PATIENT ACCOUNTS
Tom Jendro: 630.276.5516

AUXILIARIES, HOSPITAL
Renna Lemberis: 630.276.5498

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BEHAVIORAL HEALTH
MaryLynn Clarke: 217.541.1154

BIOTERRORISM
Bridget McCarte: 630.276.5843

BUSINESS SOLUTIONS, IHA

COMPdata Informatics: Ken Jay: 630.276.5716
IHA Insurance Solutions: Ed Holzhauer: 630.276.5687
IPC Group Purchasing: Patrick Sonin: 630.276.5458

BUSINESS SOLUTIONS, NEW PRODUCTS
Ed Holzhauer: 630.276.5687

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CAPITATION, MANAGED CARE
Bill McAndrew: 217.541.1179

CARE COORDINATION MODELS
Patrick Gallagher: 630.276.5496

CARELEARNING
Abby Radcliffe: 217.541.1178

CERTIFICATE-OF-NEED
Barb Haller: 630.276.5474

CHARITY CARE/COMMUNITY BENEFITS
Sandy Kraiss: 630.276.5522

CHEMICAL DEPENDENCY
MaryLynn Clarke: 217.541.1154

CLINICAL AND PERFORMANCE INFORMATION, HOSPITAL
Cathy Grossi: 630.276.5706
Helga Brake: 630.276.5682
Sonya Dudley: 630.276.5827
Data Submission: 866.262.6222

CLINICAL ISSUES
Cathy Grossi: 630.276.5706
Helga Brake: 630.276.5682
Derek Robinson, MD, MBA, FACEP: 630.276.5590

COMMERCIAL INSURANCE
Bill McAndrew: 217.541.1179

COMMUNITY BENEFITS/CHARITY CARE
Sandy Kraiss: 630.276.5522

COMPdata INFORMATICS

Data Submission Customer Support: 866.262.6222 or customerservice@ihastaff.org
COMPdata Reporting Tool Customer Support: 866.262.6222 or compdata@ihastaff.org 
Marketing - State Associations and Other:
Ken Jay: 630.276.5716 and Matthew Angela: 630.276.5582
Marketing and Sales - Hospitals:
Matthew Angela: 630.276.5582 and Dan Soucie: 630.276.5584
Special Report Requests: 866.262.6222 or compdata@ihastaff.org
Training and Education: 866.262.6222 or compdataedu@ihastaff.org
Administrative Data Submission
: 866.262.6222 or customerservice@ihastaff.org
COMPdata Reporting Tool: 866.262.6222 or compdata@ihastaff.org
COMPdata Insight: Dan Soucie: 630.276.5584

CONFERENCE CENTER, IHA
Naperville: Jean Blanchard: 630.276.5416
Springfield: Betty Lindsey: 217.541.1151

CONGRESS, U.S.
Kimberly Parker: 202.624.7880 or 202.288.0150

CONSENT, PATIENT
Barb Haller: 630.276.5474

CONSTITUENCY SECTIONS, IHA

Behavioral Health: MaryLynn Clarke: 217.541.1154 and Stacey Dunlap: 217.541.1152
Investor-Owned Hospitals: Sandy Kraiss: 630.276.5522
Safety Net Hospitals Forum: Jo Ann Spoor: 217.541.1187
Small & Rural Hospitals:
Lori Williams: 217.541.1164
Abby Radcliffe: 217.541.1178
Anne Stilwell: 217.541.1163
Stacey Dunlap: 217.541.1152
Volunteers: Renna Lemberis: 630.276.5498

CONTINUOUS SERVICE READINESS PROGRAM (Joint Commission Resources)
Bridget McCarte: 630.276.5843

COSTS, HEALTH CARE
Tom Jendro: 630.276.5516
Sandy Kraiss: 630.276.5522

CREDENTIALING, PHYSICIAN
Barb Haller: 630.276.5474

CREDIT UNION, HEALTHCARE ASSOCIATES
Norma Cantrell: 630.276.5730

CULTURAL COMPETENCE
Barb Haller: 630.276.5474

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DATA ANALYSIS
COMPdata Customer Support: 866.262.6222 or compdata@ihastaff.org 

DATA, HOSPITALS
COMPdata Customer Support: 866.262.6222 or compdata@ihastaff.org

DIRECTORS AND OFFICERS LIABILITY INSURANCE
Dianne O'Donnell: 630.276.5872

DIRECTORY, IHA RESOURCE
Anne Stilwell: 217.541.1163

DISPROPORTIONATE SHARE HOSPITALS (DSH)
Medicaid:
Jo Ann Spoor: 217.541.1187
Medicare: Tom Jendro: 630.276.5516

DUES (IHA, AHA)
Terri Allen: 630.276.5534

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EDUCATIONAL PROGRAMS, IHA
Lori Contreras: 630.276.5404
David Strickland: 630.276.5436
Lorri Vanecek: 630.276.5440

ELECTRONIC HEALTH RECORDS
Lori Williams: 217.541.1164

EMERGENCY SERVICES
Bridget McCarte: 630.276.5843

EMTALA
Anti-dumping:
Legal Department: 630.276.5464
Signs: Joanne Sommers: 630.276.5506

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FACILITIES MANAGEMENT
Lori Contreras: 630.276.5404

FINANCE, HOSPITAL
Finance Department: 630.276.5512

FINANCIAL ASSISTANCE
Sandy Kraiss: 630.276.5522

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GENERAL INQUIRIES (on topics not listed)
Communications Department: 630.276.5564

GIFT SHOPS, HOSPITAL
Renna Lemberis: 630.276.5498

GOVERNMENT INVESTIGATIONS
Legal Department: 630.276.5464

GOVERNMENT RELATIONS
(See Legislation, State and Federal)

GOVERNOR'S OFFICE
A.J. Wilhelmi: 630.276.5444

GROUP PURCHASING
Patrick Sonin: 630.276.5458

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HEALTHCARE ASSOCIATES CREDIT UNION

Call Center for all locations: 630.276.5555
Toll free: 800.942.0158
General Information and Member Relations
Norma Cantrell: 630.276.5730
Todd Nelson: 630.276.5771

HEALTH INFORMATION EXCHANGE (HIE)
Lori Williams: 217.541.1164
Mark Deaton: 630.276.5466

HEALTH REFORM
Patrick Gallagher: 630.276.5496

HEN: HOSPITAL ENGAGEMENT NETWORK
Adam Kohlrus: 217.541.1181

HIV-AIDS
Barb Haller: 630.276.5474

HOME CARE and HOSPICE
Barb Haller: 630.276.5474

HOSPITAL LICENSING BOARD
Barb Haller: 630.276.5474

HOSPITAL REPORT CARD ACT
Data Submission for HRCA SCIP: 866.262.6222 or customerservice@ihastaff.org
Nurse Staff Training and Orientation: 866.262.6222 or customerservice@ihastaff.org

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IHA DAILY BRIEFING
Communications Department: 630.276.5564

IHA PAC
Jeremy Flynn: 217.541.1158

ILLINOIS COMPENSATION TRUST (ICT)
Mike Baiardo: 630.276.5602

ILLINOIS HOSPITAL ASSOCIATION (IHA)
Board of Trustees: Mary Ellen Hughes: 630.276.5710
Membership: Sue Kaufman: 630.276.5486, Anne Stilwell: 217.541.1163, and Lori Williams: 217.541.1164
Regions: Sue Kaufman: 630.276.5486

ILLINOIS HOSPITAL REPORT CARD ACT
Infections, Mortality, Nursing, and Risk Adjustment
Cathy Grossi: 630.276.5706
COMPdata Customer Support: 866.262.6222

ILLINOIS HOSPITAL RESEARCH & EDUCATIONAL FOUNDATION (IHREF)
Sue Kaufman: 630.276.5486

ILLINOIS PROVIDER TRUST (IPT)
Ed Holzhauer: 630.276.5687

ILLINOIS RISK MANAGEMENT SERVICES (IRMS)
Ed Holzhauer: 630.276.5687

ILLINOIS, STATE OF, DEPARTMENT AND AGENCIES
Government Relations Department (for departments not listed below): 630.276.5476 or 217.541.1150

Ambulatory Surgical Treatment Center Licensing Board: Barb Haller: 630.276.5474
Attorney General: Legal Department: 630.276.5464
Department of Children and Family Services: MaryLynn Clarke: 217.541.1154 and Barb Haller: 630.276.5474
Department of Human Services:
Division of Alcoholism & Substance Abuse:
MaryLynn Clarke: 217.541.1154
Division of Developmental Disabilities, Division of Mental Health: MaryLynn Clarke: 217.541.1154
Department of Insurance: Bill McAndrew: 217.541.1179
Department of Public Health: Derek Robinson, MD, MBA, FACEP: 630.276.5590 and Cathy Grossi: 630.276.5706
Department of Revenue: Legal Department: 630.276.5464 and Sandy Kraiss: 630.276.5522
Department on Aging: Barb Haller: 630.276.5474
Division of Professional Regulation: Cathy Grossi: 630.276.5706
Emergency Management Agency, Division of Nuclear Safety: Cathy Grossi: 630.276.5706
Health Facilities and Service Review Board: Barb Haller: 630.276.5474
Healthcare and Family Services (HFS): Joe Holler: 217.541.1189 and Jo Ann Spoor: 217.541.1187
Homeland Security, Disaster Preparedness and Response: Bridget McCarte: 630.276.5843
Hospital Licensing Board: Barb Haller: 630.276.5474
Illinois Workers' Compensation Commission: Bill McAndrew: 217.541.1179
Office of Health Information Technology: Mark Deaton: 630.276.5466 and Lori Williams: 217.541.1164
Office of Management and Budget:
Mark Deaton: 630.276.5466
Joe Holler: 217.541.1189
Jo Ann Spoor: 217.541.1187
State Board of Health: Cathy Grossi: 630.276.5706

INSURANCE SERVICES
General: Ed Holzhauer: 630.276.5687
Actuarial: Mark Cain: 262.754.1600, ext. 111
Brokerage: Dianne O'Donnell: 630.276.5872
Unemployment Compensation Services: Lisa Dalzell: 630.276.5622

INTERPRETERS FOR THE DEAF
Barb Haller: 630.276.5474

IPC GROUP PURCHASING
General:
Patrick Sonin: 630.276.5458
Marketing and Sales: Dan Soucie: 630.276.5584

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JOINT COMMISSION (The Joint Commission)
General:
Cathy Grossi: 630.276.5706
IHA and JCR CSR Program: Bridget McCarte: 630.276.5843

LEGISLATION, STATE AND FEDERAL
Government Relations Department: 630.276.5476 or 217.541.1150
A.J. Wilhelmi: 630.276.5444
State:
John Bomher: 630.276.5470
Nichole Magalis: 217.541.1162
Jeremy Flynn: 217.541.1158
Federal: Kimberly Parker: 202.624.7880 or 202.288.0150

LICENSURE
Facilities, Inspections, and Surveys: Barb Haller: 630.276.5474
Personnel: Cathy Grossi: 630.276.5706 and Bridget McCarte: 630.276.5843

LOBBYING, HOSPITAL
Mark Deaton: 630.276.5466

LONG-TERM CARE
Barb Haller: 630.276.5474

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MALPRACTICE, MEDICAL
Insurance: Ed Holzhauer: 630.276.5687

MANAGED CARE
Bill McAndrew: 217.541.1179

MATERIALS MANAGEMENT
Patrick Sonin: 630.276.5458

MEDIA INQUIRIES
Danny Chun: 630.276.5558

MEDICAID
Joe Holler: 217.541.1189
JoAnn Spoor: 217.541.1187

MEDICAL ALLIANCE INSURANCE COMPANY (MAIC)
Ed Holzhauer: 630.276.5687

MEDICAL ERROR-PATIENT SAFETY
Cathy Grossi: 630.276.5706

MEDICAL RECORDS
Closed Hospitals: Legal Department: 630.276.5506
Retention: Legal Department: 630.276.5506

MEDICAL STAFFS, HOSPITAL
Barb Haller: 630.276.5474

MEDICARE
Tom Jendro: 630.276.5516

MEMBERSHIP, IHA
Sue Kaufman: 630.276.5486
Anne Stilwell: 217.541.1163
Lori Williams: 217.541.1164

MENTAL HEALTH
MaryLynn Clarke: 217.541.1154

MID-LEVEL PRACTITIONERS
Cathy Grossi: 630.276.5706

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NURSING
Cathy Grossi: 630.276.5706

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
Cathy Grossi: 630.276.5706

ORGAN DONATION
Barb Haller: 630.276.5474

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PATIENT SAFETY/MEDICAL ERROR
General: Cathy Grossi: 630.276.5706

PATIENT SAFETY ORGANIZATION (PSO)
Helga Brake: 630.276.5682

PAYMENT FOR PERFORMANCE
Cathy Grossi: 630.276.5706
Tom Jendro: 630.276.5516

PEER REVIEW ORGANIZATIONS (PROs)
Behavioral Health:
MaryLynn Clarke: 217.541.1154
Medicaid (QIO): Jo Ann Spoor: 217.541.1187
Medicare: Cathy Grossi: 630.276.5706

PERFORMANCE MEASUREMENTS (AHRQ, CMS, The Joint Commission, State, IHA, Business Groups, and Coalitions)
Cathy Grossi: 630.276.5706
Helga Brake: 630.276.5682
Sonya Dudley: 630.276.5827 

PERINATAL
Barb Haller: 630.276.5474

PHYSICIAN ISSUES
Derek Robinson, MD, MBA, FACEP: 630.276.5590

PLATINUM PARTNERS, IHA
Lori Contreras: 630.276.5404

POLITICAL ACTION COMMITTEE, IHA
(See IHA PAC)

POPULATION HEALTH
Derek Robinson, MD, MBA, FACEP: 630.276.5590
Bridget McCarte: 630.276.5843

PREP: PREVENTING READMISSIONS THROUGH EFFECTIVE PARTNERSHIPS
Cathy Grossi: 630.276.5706

PUBLIC AID
Joe Holler: 217.541.1189
Jo Ann Spoor: 217.541.1187

PUBLIC HOSPITALS
Lori Williams: 217.541.1164

PUBLIC RELATIONS
Communications Department: 630.276.5564

PUBLICATIONS, IHA AND AFFILIATES

Administrators of Volunteer Resources Newsletter (Inside AVR): Renna Lemberis: 630.276.5498
Advocacy Agenda: Communications Department: 630.276.5564
Annual Report: Communications Department: 630.276.5564
IHA Daily Briefing: Communications Department: 630.276.5564
IHA Memos & Daily e-Clips: Communications Department: 630.276.5564
Illinois Healthcare Law: Diana Villagran: 630.276.5464
Institute Insights: Cathy Grossi: 630.276.5706
Legislative Reports: Communications Department: 630.276.5564
Physician Issue Brief: Sonya Dudley: 630.276.5827
Record Management Reference: Joanne Sommers: 630.276.5506
Trust  ICT Newsletter: Clint Parram: 630.276.5646 and Mike Baiardo: 630.276.5602

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QUALITY (THE INSTITUTE FOR INNOVATIONS IN CARE AND QUALITY)
Derek Robinson, MD, MBA, FACEP: 630.276.5590
Cathy Grossi: 630.276.5706
Sonya Dudley: 630.276.5827

REGIONS, IHA
Sue Kaufman: 630.276.5486

REGULATIONS
Barb Haller: 630.276.5474

REHABILITATION HOSPITALS AND UNITS
Barb Haller: 630.276.5474

REIMBURSEMENT, HOSPITAL
Finance Department: 630.276.5512

RISK MANAGEMENT
Professional Liability: Cheryl Hellyer: 630.276.5672
Workers' Compensation: Clint Parram: 630.276.5646

RURAL HOSPITALS
Lori Williams: 217.541.1164
Abby Radcliffe: 217.541.1178
Anne Stilwell: 217.541.1163
Stacey Dunlap: 217.541.1152

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SEXUAL ASSAULT NURSE EXAMINERS (SANEs)
Barb Haller: 630.276.5474

SPONSORSHIPS
Lori Contreras: 630.276.5404
David Strickland: 630.276.5436
Anne Stilwell: 217.541.1163

SPRINGFIELD OFFICE, IHA: 217.541.1150

STATE HEALTH IMPROVEMENT PLAN (SHIP)
Cathy Grossi: 630.276.5706

STATE HEALTH INSURANCE EXCHANGE
Bill McAndrew: 217.541.1179

STATE OF ILLINOIS AGENCIES AND DEPARTMENTS
(See Illinois, State of)

SUPPLY CHAIN SERVICES
Patrick Sonin: 630.276.5458

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TAX-EXEMPT STATUS
Sandy Kraiss: 630.276.5522
Mark Deaton: 630.276.5466

THE INSTITUTE FOR INNOVATIONS IN CARE AND QUALITY (THE INSTITUTE)
Derek Robinson, MD, MBA, FACEP: 630.276.5590
Cathy Grossi: 630.276.5706
Sonya Dudley: 630.276.5827

TRAUMA CENTERS
Bridget McCarte: 630.276.5843

TRUSTEES
IHA: Mary Ellen Hughes: 630.276.5710
Hospitals: Sue Kaufman: 630.276.5486
Small & Rural Hospitals: Lori Williams: 217.541.1164

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UNINSURED
Sandy Kraiss: 630.276.5522

UNEMPLOYMENT COMPENSATION SERVICES
Lisa Dalzell: 630.276.5622

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VOLUNTEER SERVICES
Renna Lemberis: 630.276.5498

WASHINGTON, D.C. OFFICE, IHA
Kimberly Parker: 202.624.7880 or 202.288.0150

WEBINARS
Lori Contreras: 630.276.5404
David Strickland: 630.276.5436
Lorri Vanecek: 630.276.5440

WEBSITES
Illinois Hospital Association - Joanne Sterioti: 630.276.5552
Illinois Hospital Association President's Blog - Joanne Sterioti: 630.276.5552
COMPdata Informatics - Joanne Sterioti: 630.276.5552
IHA Insurance Solutions - Lisa Galvan: 630.276.5694
IPC Group Purchasing - Joanne Sterioti: 630.276.5552
Illinois Association of Healthcare Attorneys - Diana Villagran: 630.276.5464
Illinois Health Care Careers - Marsha Curtis: 630.276.5504
Illinois Health Care Jobs Search - Marsha Curtis: 630.276.5504
Medical Alliance Insurance Company - Lisa Galvan: 630.276.5694
Midwest Alliance for Patient Safety - Joanne Sterioti: 630.276.5552
Transforming Illinois Health Care - Joanne Sterioti: 630.276.5552

WORKFORCE SUPPLY
Cathy Grossi: 630.276.5706
Bridget McCarte: 630.276.5843

WORKERS' COMPENSATION
General: Bill McAndrew: 217.541.1179
Insurance: Mike Baiardo: 630.276.5602

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Revised October 2013